Returns and Refunds Policy

Thank you for shopping at Cedar Valley K9.

If you are not entirely satisfied with your purchase, we're here and happy to help.

Our products can be returned within 14 days of physical receipt of the product.

Before you return a product, please make sure that:

• The product was physically received by you within the last 14 days
• The product is in its original packaging
• The product is in new, unused condition and free from damage
• You have a receipt/invoice or proof of purchase

Failure to meet the above criteria may result in non-refund. We issue refunds on a case-by-case basis and refunds or exchanges will not be given until we have received the return of the original order. Returns and refunds will not be accepted on clearance items.

Send the product with its original packing to:

Cedar Valley K9

#17-32929 Mission Way, 

Mission, British Columbia, 

V2V 6E4

Shipping charges

Please note that the purchaser is responsible for covering shipping charges on returns or exchanges.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items may be refunded on a case-by-case basis. Returns and refunds will not be accepted on clearance items.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By phone: (604) 312-6604
• By email: cedarvalleyk9@shaw.ca
• By website: http://www.cedarvalleyk9.ca/pages/contact-us